Agape Transportation Management
A Simplified Approach to Secure NEMT Services

Most patients availing of NEMT require specialized vehicles to accommodate their mobility needs (crutches, wheelchairs, stretchers). But when it comes to booking NEMT services for insured patients, many insurers and their brokers struggle to find a suitable one that can ensure both the safety and quality of a patient's trip to the hospital. Crafting a niche of its own in this regard and helping medical insurers offer a safe and hassle-free NEMT service is Agape Transportation Management.

"For the past 12 years, we have been the leading name in the non-emergency medical transportation services," says Mario Sena, president and CEO of Agape. The company features state-of-the art vehicles that are luxurious, exceedingly well maintained, and safe beyond measure—and driven by the best drivers in NYC. Agape's courteous and on-time transportation services ensure top-notch passenger comfort and safety as they arrive for their appointments conveniently and on time.

At the heart of such seamless NEMT services lies Agape's dedication to serving its passengers and drivers alike. The company's name is derived from the Greek word Agape—meaning unconditional love or what could be called God's love—and as such, Sena believes, "All we have is service; it's the only thing we do." This philosophical understanding pushes Agape to make better business decisions and compensate drivers well. When other companies charge drivers significant prices to be associated with organizations like Agape, the company has suspended the association fees during the holiday season, giving drivers more take-home pay for their families.

On multiple occasions, Sena himself has driven out in snowstorms and floods to pick up stranded passengers in his car if the situations demand so.

These competencies are further supplemented by Agape's innovative medical transportation software, which is designed to create a comprehensive yet straightforward automated user experience for caregivers and patients alike. When Agape receives a request for transportation, its automated program enters the details directly into the scheduling system. Furthermore, by automatically calculating distance, time of day, and other variables, the software determines the proper dispatch time to ensure on-time arrival. On the transport day, Agape's dispatchers coordinate with patients to decide the most accurate return time and shortest possible wait time once the visit has concluded. While en route, Agape's computerized dispatch system allows vehicle tracking throughout the day to ensure accurate arrivals and departures.

The advanced technology uses unique identifiers to track the route and speed of each vehicle as well as 'big picture' criteria like traffic flow, potential slowdowns or delays, and construction or road hazards. At the same time, Agape is always up-to date on driver availability based on the requested time and location. The company concludes its NEMT service with an automated invoicing process. Whether a trip is privately paid for, corporate-sponsored, or covered via Medicaid/Medicare, Agape handles all aspects of billing, including prior authorization, claims submission, and follow-up. Agape also goes a step further to ensure safety for both passengers and drivers by paying close attention to any concerns from all the involved parties and continuously improving its services.

To book a NEMT ride through Agape, patients must request medical transportation from their insurance provider, doctor, or healthcare facility. Only insurers or healthcare facilities are allowed to create new reservations. They can also link their patients up with third-party NEMT management programs like MAS or Modivcare, which will generate ride reservations based on patient requests. Interested patients can then ask these entities to select Agape as their "preferred provider."

Having set up such a critical and timely service in NY and the broader tri-state area, including NJ and CT, Agape is now poised to nurture its independent drivers to ensure utmost patient safety and security. Additionally, the company plans to upgrade its software-driven transportation system with newer capabilities powered by emerging technologies to further simplify NEMT booking tasks for health insurers and their brokers. Overall, Agape is currently on a positive growth curve, and the sky is the only limit for Agape's team.